The ReVamp Room

CANCELLATIONS Each client’s appointment is important to me. I want to give your service the time and attention it deserves. As a result, I respectfully request at least 24 hours notice if you need to cancel or make changes to your appointment time. Failing to give 24-hour notice will result in a 50% charge. Any no-shows will be charged 100% of their service amount. RUNNING LATE I want to make sure that all my clients have the opportunity to receive services. I understand that sometimes life is unpredictable, and so I allow for a 15 minute grace period for late arrival in case you are unexpectedly delayed. If you think you are going to be late, please call me so that I can adjust my schedule. Please understand that if you are repeatedly late, you will be charge 50% of the service amount and require that you rebook your appointment. HAIRCUT & COLOR ADJUSTMENTS I pride myself in the quality of my work and strive to ensure that every guest who leaves The ReVamp Room is 100% satisfied. However, if you find that you are unhappy with the end result of your service, I would be more than happy to make any needed adjustments to your hair if you contact me within one week of your last appointment. Please note that The ReVamp Room does not offer complimentary services as a result of a change of mind or direction with haircuts or color. PRODUCT RETURN If you are not 100% satisfied with your product purchase, you can either return or exchange it within 30 days from purchase. SILENT APPOINTMENT Please don't hesitate to ask for a silent appointment if you're anxious, tired, mentally drained etc. and just want to avoid conversation and have some quiet time. There will be no judgement... there never is.Regardless of the reason, you are always welcome to utilize this option. YOUR MENTAL HEALTH MATTERS! THIS IS YOUR TIME TO RELAX Because of our limited space and in effort to keep the environment as tranquil as possible, I ask that you come alone to your appointment. If you and a friend both have appointments feel free to come together and make a day of it! If you need to bring someone along we are more than wiling to make accommodations during your visit. Your comfort is one of my biggest priorities and having the space to create that calm environment is so important to me. For children’s services, read our children’s policy below. CHILDREN IN THE SALON As a community focused salon, The ReVamp Room welcomes families and children. However, due to safety considerations, children of all ages will not be permitted in the salon if they are not receiving a service. If a parent brings a child to the salon during the parent’s service, the service will need to be rescheduled at a later time when the child is not accompanying the parent. In the case of a child coming in to receive a service, to ensure the safety of the children and guests at The ReVamp Room, we will refuse service if a child will not sit still for a haircut. The liability is too great for The ReVamp Room to assume responsibility for children in an environment that has many dangers present for children.